Email

Email To		[Close]
		You must make entries in all fields
Your Email
Your Name
Send to Email
		Send

UNICEL Technologies a specialist in enterprise mobility solutions has forayed into a powerful line-up of voice based services with its customisable solutions like Broadcast One and Interact One.

UNICEL BroadcastOne is a highly-personalised predictive dialler that makes large-scale communication an effortless activity. All the user needs to do is upload an excel or a text file with the target mobile number database, upload the source audio file, and schedule the campaign. The dialling can be triggered through the UI or by simply sending an SMS. It can also be triggered via APIs and can be integrated with various IVR functions, template-based readouts, and call bridging to make this an 'intelligent' outbound call rather than just a plain-vanilla voice call that most providers deliver. When combined with acknowledgement SMSes, this can be a complete and effective tool.

UNICEL InteractOne is a breakthrough Call Center and IVR Management Solution takes mobility to the next level. Built specifically for a mobile workforce, InteractOne eliminates the need for personnel to be present at a central location to attend and follow-up leads or service calls. The solution designs and hosts a complete IVR system for an enterprise with features such as call queuing, call back SMS and call bridging. Apart from routing callers dialing into the existing customer care lines, this insightful solution can host and manage an entire call centre and yet allow executives to operate from a remote location effectively and easily. UNICEL InteractOne integrates with fixed line infrastructure and Mobile phones allowing our customers to having floating/on-field call centre executives and without investing massively on infrastructure. This solution also has the ability to integrate with UNICEL Virtual Number platform allowing extension of SMS communication with end customers in addition to voice. Ability to call a customer back based on a MO SMS or a missed call is a unique feature that is very useful for enterprise clients looking for a 360 degree, cost-effective mobility tool. The detailed MIS reports allows the enterprise to have complete details of incoming calls, and an ability to track utilization of on-field staff, especially when all staff don't work in the same location.

According to Mr. Vinay Agrrawal, MD and Founder, UNICEL Technologies, "We understand the pain points that enterprises have on a daily basis and we can confidently say that this new set of solutions will not only allow enterprises a whole new level of efficiency and flexibility, but will also allow their workforce to be productive and prepared irrespective of where they are. These solutions will not only allow us to add value to our solutions but also opens up a whole new business domain for us."