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Thomson Video Networks today announced that Asian systems integration company Ideal Systems has become a value-added reseller (VAR), distributing and supporting the entire Thomson Video Networks product line in Hong Kong, Macau, and Taiwan. 

Ideal Systems is the first integrator in the Asia-Pacific region to join Thomson's intensive VAR program, which reinforces partner skills and autonomy through dedicated training schemes, technical assistance during the projects phases, and second-line service-level agreements.

Supported by Thomson through the VAR program, Ideal Systems will now take the technical lead on new bids and projects, providing first-line customer support and professional services from its local offices throughout the region.

"This is the next step up in our successful long-term relationship with Ideal Systems, and it's an important element in our expanding regional presence," said Eric Louvet, Thomson Video Networks vice president of worldwide sales and services. "Ideal's experience in the headend market, and their base of in-house engineering skills together with a flourishing level of business activity, makes them an excellent partner. We are fully confident that Ideal Systems will provide market growth and a high quality of service to Thomson customers in the region."

Thomson Video Networks' new VAR program is designed for experienced headend distributors who aim to develop their integration and customer services. The VAR acts as a qualified integrator and the first level of support. Thomson Video Networks offers VAR partners an advanced annual training scheme, with commissioning assistance, a second-line service-level agreement, and remote or on-site support.

"Ideal Systems will continue to distribute the full range of Thomson Video Networks products, including the industry-leading ViBE encoders, NetProcessor multiplexers, and Sapphire servers," said Jim Butler, managing director of Ideal Systems. "With the increased input from the Thomson VAR program, we are perfectly placed to provide outstanding professional services and support right on the customer's doorstep."