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Stakeholders and representatives of Telecom Industry will be discussing the amendments urgently required in the Telecom Consumers' Protection and Redressal Act 2007, today at Kautilya Hall, Hotel Samrat, Chankyapuri, New Delhi. The discussion will be organized by the Telecom Regulatory Authority of India and the participants are supposed to discuss the Direction dated 29th August 2006 on issue of docket number for customers' complaints and termination of services.��

The Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007) dated the 4th May, 2007 were published in the Gazette of India, Extraordinary, Part III, Section 4 vide notification number No. 303-10/2006-QOS dated the 10th May, 2007. These regulations are applicable to all service providers providing basic telephone service, unified access service and cellular mobile telephone service and also to service providers providing Broadband service (except Internet Service Provider whose turnover in any preceding financial year does not exceed rupees five crores or whose total number of Broadband subscribers in any preceding financial year does not exceed ten thousand numbers, as the case may be). These regulations provide for a three tier grievance redressal mechanism within the company viz the Call Centre, the Nodal Officer and the appellate authority. These regulations also provide for the procedure and time limit for redressal of grievances of telecom consumers.

Many considerable and important points are to be discussed in this meeting today and players are expecting some positive outcome.